My boss wants me to find out who is costing us so much on our phone bills. On our phone bill, we can only see the numbers that are dialed, obviously we can't see what extension dialed them.

Panasonic KX-TDA100 Installation Manual. Telephone Panasonic KX-TDA200 Programming Manual. 3.3 Installation of the KX-TDA Maintenance Console The PC will not.

We've spoken to our phone company but they're no use really. How do I connect my PC to our PBX? And what do I use to download the data?

We have a PBX system (Panasonic KX TA 308) -- I've read that I can connect via a COM port and download call data using software. I have offered to code this myself, but my boss is worried it won't be worth the time it would take, so he would rather go with specialized software ready to use that doesn't require too much work to set up. Any help would be greatly appreciated. Just to follow on from (get the manual from his answer). With the KX-TD and newer KX-TA Series (this includes the 308) you'll need to. • Go to the main console (extension 101) and put it to programming mode by moving the switch on the phone to programming position.

• Press *#xxxx (where xxxx is the password for programming). This is usually 1234 (default), 0000, or 9999. If you don't know the password, ask the company who installed the PBX.

• [800] - RS-232C Communication Parameters: CR+LF, 9600, 8 bits, mark parity, 1 stop bit. • [801] - Choose 0 (skip perforation) - unless you want holes in your PC;-) • [802] - Incoming on and outgoing on • [803] - Choose to print the speed dialing • [805] - Choose account code report to be code or index. • [806] - Choose English language reporting • Move the programming switch to the original position Now all you have to do is hook it up to your PC using a, and then the PBX can send (as bogdan ). Remember that for other PBX models this process will be different, but you'll be aiming for basically the same goal. The manual will usually tell you how to set up SMDR.

Here's some SMDR data from the same model as the OP (Panasonic KX-TA308): Date Time Ext. CO Dial number Duration Code -------------------------------------------------------------------------------- 4/16/03 5:24PM 1024 00:02'19'. 4/16/03 5:26PM 1942 00:00'00'.

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4/16/03 5:27PM 1483 00:00'13'. You just need a serial cable, you might need a 25(?) pin to 9 pin converter though. 308 & 624 are designed to be programed through the first handset - typically 201 as mentioned.

Newer systems do have USB programming In the UK at least these ones are called TEA 308 & TES824s) Like Jon said, the newer ones can be programmed from a PC via USB (specifically, the KX-TDA series: KX-TDA30, KX-TDA50, KX-TDA100, KX-TDA200). In some cases we can also use the USB connection to receive SMDR data, but you'll need a to do that. For the KX-TDA's, the program to use is the KX-TDA Maintenance Console (but for the OP's PBX, we must use the handset method as described at the start of this question). As for the software to view the data, the term you're looking for is called ' or '. Something like * should do the trick.